Privacy Policy

At Linesecure, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our curtain installation and home textile decor services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian federal and provincial privacy laws, including the privacy legislation of Quebec where it applies to our activities.

Legal Basis and Consent

We collect, use, and disclose your personal information only for the purposes identified in this policy, and with your consent except where otherwise permitted or required by law. You may withdraw consent for certain uses (for example, marketing communications) at any time by contacting us; withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. We will not collect, use, or disclose personal information for new purposes without your consent.

Information We Collect

We may collect the following types of information:

• Contact information such as your name, email address, phone number, and mailing address
• Project details including window measurements, fabric preferences, and installation requirements
• Communication records from emails, phone calls, and consultation notes
• Payment information necessary to process your curtain orders
• Technical data such as browser type, IP address, and device information when you visit our website

How We Use Your Information

Your information is used to:

• Provide curtain consultation, design, and installation services
• Process orders for curtains, textiles, and related products
• Communicate with you about your projects and appointments
• Send relevant updates about our textile services when you have opted in
• Improve our website and curtain installation services
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your data with:

• Fabric suppliers and manufacturers to fulfill your curtain orders
• Installation contractors who work on your window treatment projects
• Payment processors for secure transaction handling
• Legal authorities when required by law

Advertising and Third-Party Services

We may use third-party advertising services, including Google Ads, to show you relevant ads based on your visits to our website. These services may use cookies, web beacons, and similar technologies to collect information about your browsing activity. Third-party vendors, including Google, may use this information to display ads on sites across the internet.

You can opt out of personalized advertising by:

• Visiting Google's Ad Settings to manage how Google shows you ads
• Using the Digital Advertising Alliance of Canada (Your Ad Choices) opt-out tool
• Adjusting your browser settings to block or limit cookies (see our Cookies Policy)

Opting out does not stop ads from being shown; it may mean the ads you see are less relevant to your interests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your project details and payment information are handled with care and stored securely.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legal, accounting, or reporting requirements, and to resolve disputes or enforce our agreements. When information is no longer required, we securely delete or anonymize it in accordance with our retention procedures.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you and receive an account of its use and disclosure
• Request correction of inaccurate or incomplete information
• Request deletion or de-identification of your information where permitted by law
• Withdraw consent for marketing or other optional communications at any time
• Challenge our compliance with privacy principles and lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca). Residents of Quebec may also contact the Commission d'accès à l'information du Québec for matters under Quebec privacy law.

To exercise your access or correction rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

Cookies

Our website uses cookies to enhance your browsing experience. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Privacy Laws in Canada

We collect, use, and disclose personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. We are committed to the principles of accountability, identifying purposes, consent, limiting collection and use, accuracy, safeguards, openness, and individual access.

Accountability and Contact Us

We are accountable for the personal information under our control. If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about our handling of your personal information, please contact us at:

Linesecure
127 Cartwright Ave, North York, ON M6A 1V4, Canada
Email: service@linesecure.world
Phone: +1 416 783 7373